ACTIVE WELLNESS CENTER AT NORTHBAY HEALTH FAQ’S NOW OPEN
Welcome to the new Active Wellness Center at NorthBay Health community! Below are a few frequently asked questions and answers. Have a question that’s not on this list? We’re here to help! Contact Us Here.
What are Active Wellness Center’s hours of operation?
Active is open Mondays-Thursdays from 5:30am-9pm, Fridays from 5:30am-7pm, and Saturdays-Sundays from 8am-1pm.
Can I tour the facility?
Yes, the club is now open for tours. Request an appointment on our website here.
How do I join as a new member?
Online enrollment is available at HERE or visit us at the club to sign up today!
Do you offer family memberships?
Yes, we offer flexible membership options for families. Rather than a one-size-fits all family plan, individuals can add family members to their account at the applicable adult, senior or youth add-on pricing. This ensures that every member of your family receives the best pricing, and that your membership plan fits your family’s needs. Sign up as an individual to join online and contact email@example.com to add family members to your account.
What ages are youth memberships?
Youth memberships are available for ages 13-17 years old.
Is there a NorthBay Health employee discount?
Yes, NorthBay Health employees receive preferred pricing for themselves and their partner or spouse. NorthBay Health employees may contact firstname.lastname@example.org to enroll.
Are the pools open?
Yes! The pools are now open, along with the rest of the club. Reservations for lap swimming are available here.
Will swim lessons be returning?
We are currently hiring for all positions and hope to offer swim lessons in the near future.
What is the expected wait time for a response back about my inquiry?
Do you offer Silver Sneakers?
No, we do not partner with Silver Sneakers. However, we will offer other insurance reimbursement programs and will announce those details as they are solidified. Additionally we offer discounted pricing for seniors, ages 65+.
Will childcare be offered?
We are actively recruiting staff to offer childcare services. Check out our Active Kids webpage here to learn more.
How many rowing machines are there and where are they located?
There are 4 rowing machines at the club
What amenities are included at Active Wellness Center at NorthBay Health?
The three-story facility at 1020 Nut Tree Road is the ultimate fitness and wellness destination in Vacaville offering:
- More than 53,000 square feet of fitness
- The latest cardio and strength training equipment
- Dedicated boutique fitness studios for indoor cycling, yoga, boxing, small group training, and heart-rate training
- Indoor therapy pool, whirlpool, recreation pool and 25-yard indoor lap pool
- Indoor walking/running track
- Unlimited group fitness class favorites
- Personal training services
- Medically integrated fitness programs
- Lifestyle programs
- Recovery and restorative programs, including massage therapy
- Luxury-stocked locker rooms with unlimited towels, personal amenities and day-use lockers
- Childcare and Youth programs
Does Active Wellness Center offer any new member discounts?
Ongoing discounts are available to seniors, employees of corporate partners, and NorthBay Health employees. Certain conditions apply and proof of eligibility is required. Discounts may not be combined with other offers.
Will my HealthSpring Fitness membership automatically be transferred to Active Wellness Center?
No. Memberships managed by the previous fitness operator will not be automatically restarted, and Active does not have member billing information.
Will my previous rate be honored?
Unfortunately, no. The membership pricing structure must be adjusted to sustain operations under current market conditions.
If I was a previous member and do not want to join, do I need to cancel my membership?
No, memberships will not be automatically reactivated.
I was a member and have unused personal service packages. Will these be honored?
Yes. We have access to unredeemed service records and payments and will apply the balance to your account.
I’d like to work at Active Wellness Center. Where can I find employment information?
Active is looking for great people who have a passion for helping others. View current job openings and apply for positions of interest at https://www.activewellness.com/careers.
I have additional questions about membership. Who can I contact?
Please email us at NorthBay@ActiveWellnessCenter.com.