ACTIVE WELLNESS CENTER REED’S CROSSING MEMBERSHIP FAQ’S

Welcome to the new Active at Reed’s Crossing community! Below are a few frequently asked questions and answers.  Have a question that’s not on this list? We’re here to help! Email nancy.salinas@activewellnesscenter.com, and we’ll be in touch.

Current Mask Policy:
> Masks are required in all common areas of the Health Center. 
> Masks may be removed while in any Active Wellness designated areas such as the pools, locker rooms, fitness floor, group fitness studios, etc.

What will your hours be once fully open?
Our current hours are 6 AM – 8AM weekdays, and 8 AM – 3 PM Saturdays and Sundays.  Effective November 1st, we are expanding our weekday hours to 5:30 AM – 9 PM.

How do I join?
Join online HERE.

Can I try the club out before joining?
Yes! Your first visit is on us (for local, first-time adult guests). Claim your guest pass here and we’ll be in touch to schedule. 

What is included in the New Member Welcome Kit?
Getting started off on the right foot is so important to us that all new members receive two (2) 60-minute orientation appointments with a Personal Trainer.
 

Do you have locker rooms?
Yes! We have well-appointed locker rooms fully stocked with showers, toiletries, towel service and day lockers.

Do I have to provide my own lock for the day lockers?
No. Our day lockers are digital. We’ll show you how to set your custom code on your first visit.

Is there a sauna or steam room?
Yes, there are separate men’s and women’s saunas adjacent to each locker room. 

Is there a pool?
Yes! We offer an indoor therapy pool, whirlpool and temperature-controlled outdoor lap pool.
The outdoor lap pool is 25 yards and open year-round.  Outdoor pool temperature range is 79-82. Indoor pool temperature range is 88-91. Whirlpool temperature range is 101-104.

Do you offer childcare?
Yes, from childcare to youth programs, we offer something for every member of the family to stay active. 

What kinds of classes will be offered?
From yoga, cycling, barre, dance, cardio and more, you’ll find all of your studio favorites, right here under one roof!

Will reservations be required for classes?
Reservations are not currently required for group fitness classes, but that may change based on availability after opening. We use Mindbody which will make it easy for you to view, book and plan your workouts from anywhere, anytime!

What are the different membership options?
We offer flexible monthly memberships designed with your lifestyle in mind. Choose from:

Individual Memberships:
No long-term contracts; the only commitment we ask you to make is to a healthier you.

Corporate, Senior & Youth Memberships:
Discounted memberships are available for employers, seniors and youth! Eligibility required upon opening or will be subject to adjustment.

ZONE Memberships:
This includes unlimited small group training. Includes unlimited ZONE classes, our athletic-inspired small group training program designed to maximize results. Led by an expert coach, this revolutionary workout uses heart-rate training technology and team-based camaraderie to take your workout to the next level.

Activate Memberships:
Activate is your healthy life RX. In addition to club membership, this personalized wellness program provides you with one-on-one support from our team of fitness, wellness, nutrition and recovery coaches and the EGYM Smart Strength Circuit, so you are armed with a roadmap toward optimal health.

Heroes Memberships:
Our Heroes Membership offers active military, police officers, firefighters and public school teachers a $90/month rate. Valid ID required. This is subject to change and may not be combined with other discounts.

 

Do you offer family memberships?
Yes, we offer flexible membership options for families. Rather than a one-size-fits all family plan, individuals can add family members to their account at the applicable adult, senior, youth and children’s add-on pricing. This ensures that every member of your family receives the best pricing, and that your membership plan fits your family’s needs.

What is your youth policy? 
We welcome family members of all ages to enjoy the club and get active!  To ensure everyone’s safety, here are the ages for youth access to the club: 

Young adults ages 13-15 must be supervised by a legal guardian at all times while in the club, unless participating in a staff supervised program or class.  

Ages 16-17 can use the facility without a legal guardian but must receive fitness staff approval by completing two (2) fitness orientation appointments. These appointments will determine if there is an appropriate maturity level for self-use and to review fitness floor safety.  Fitness staff will have the authority to approve or deny self-use for 16-17-year-olds. 

Ages 18 and older are considered adults and would have adult memberships.


Can I purchase a membership for my youth only?
Adults can purchase a membership for Youth, ages 16-17 only, but a Youth orientation is required and must take place prior to self-use.

At what age can Youth be onsite without parental supervision?
Ages 16-17 only, but a Youth orientation is required and must take place prior to self-use.

How many adults can be added to a membership? 
Members may add one adult to their membership, provided they live at the same address and bill to the same EFT.

Do you offer military or first responder discounts?
Yes! Our Heroes Membership offers active military, police officers, firefighters and public school teachers a $90/month rate. Valid ID required. This is subject to change and may not be combined with other discounts. 

Do you offer any other discounts?
Ongoing discounts are available to Seniors, employees of corporate partners, first responders, public school teachers, and Providence Health caregivers and employees. Certain conditions apply and proof of eligibility is required. Discounts may not be combined with other offers. 

Do you accept Silver Sneakers or other senior discount programs?
We currently offer a discounted membership for those individuals who qualify for the Renew Active/One Pass Medicare & Medicaid Premium network, and One Pass Commercial Standard network through United Healthcare. Inquire with your insurance provider to determine eligibility, then bring your Insurance ID with you to the club to join.

What will the mask policy be?
Mask requirements are based on the most up-to-date directives from Providence and the Oregon Health Authority at the time of opening. Currently, masks are required in all common areas of the Health Center. Masks may be removed while working out.

Who can I contact with additional questions?
We’re here to help! Please contact our Membership & Outreach Coordinator Nancy Salinas at nancy.salinas@activewellnesscenter.com or 503-512-5010. You may also visit ActiveWellnessCenter.com/ReedsCrossing for more information.