ACTIVE WELLNESS CENTER AT REED’S CROSSING MEMBER FAQS
Active Wellness Center at Reed’s Crossing will close permanently, effective July 31, 2025, at 9pm.
To ensure a smooth transition for all of our members, please reference the below FAQ’s to help address any membership questions that may come up during this time.
Q: Why is the Active Wellness Center at Reed’s Crossing club closing?
A: This difficult decision was made by Providence as part of its work to streamline its portfolio of health services across the Oregon region.
Q: How does this affect my membership? Will I be charged again?
A: Your membership will automatically expire on July 31st, 2025. Depending on your monthly billing date, your membership dues will be prorated so that charges will only apply through July 31st. If your membership is currently on a hold/freeze, your hold fee will be prorated, and the membership will expire on July 31st, 2025. If a membership cancellation request was submitted between June 1st – June 30th, your membership will expire 30-days from the date we received your cancellation notification.
Q: Can I cancel my membership prior to July 31st?
A: All memberships are subject to the 30-day cancellation policy, outlined in your membership agreement. Therefore, cancellation requests after July 1st will not be necessary or accepted.
Q: What do I need to do to take advantage of the exclusive Active at Reed’s Crossing member join offer at Hawthorn Farm Athletic Club?
A: As you continue your wellness journey, you’re invited to transition your membership to Hillsboro’s Hawthorn Farm Athletic Club with the following special offers*:
- An exclusive opportunity for Reed’s Crossing Members: $0 Enrollment Fee for Month-to-Month Memberships. Use the online promo code: REEDS.
- HFAC’s 25th Anniversary “Summer for Free” offer: $0 Enrollment + No Dues Until September with a 3-Month Commitment.
Located just a short distance away, HFAC offers everything you’ve come to love — a vibrant and welcoming community, new equipment, stunning pools, a wide variety of classes, and dedicated wellness experts ready to support your goals.
To transition your membership to HFAC join online here or contact Amanda and Lisa at (503) 640-6404, membership@hfac.com, or 4800 NE Belknap Ct. Hillsboro. The entire HFAC team welcomes you to reach out for questions, a tour, or a 2-day trial.
*A primary account holder at HFAC must be age 18+. The exclusive “Reeds Crossing Members” Offer is valid until September 30, 2025. The “Summer for Free” Offer is valid until July 31, 2025. Terms and restrictions do apply. Please visit hfac.com/join or contact HFAC using the information provided above for full details.
Q: Can I transfer my membership to Active Wellness Center at Kruse Woods?
A: Active at Reed’s Crossing memberships are not transferable to other locations. If you are interested in joining Active at Kruse Woods, visit the club at 5300 Meadows Rd Suite 150, Lake Oswego, OR 97035, visit the club online at www.ActiveWellnessCenter.com/krusewoods by contacting the Club Manager at Gerard.Brennen@activewellnesscenter.com or 503.216.6606.
Q: What will happen to my unused personal service sessions?
A: Please reach out to Mark.Metcalf@activewellness.com, prior to August 25th, 2025, to request a refund for unused personal service sessions. Please include your current mailing address with all refund requests as some refunds may need to be provided as a manual check.
Q: What is happening with the staff at Active at Reed’s Crossing after the closure?
A: We want to express our deep gratitude to the Active at Reed’s Crossing team, for their role in helping to create the incredible community that has grown within these walls. We are immensely proud of their commitment and service in helping so many members create positive changes in their lives. We are currently in conversation with Hawthorn Farm Athletic Club to host a job fair for the Active at Reed’s Crossing staff. We hope some of our staff will find a home with HFAC. Some of our instructors and trainers may continue offering services independently or end up at different fitness center locations in the community. Wherever the next step in their journey takes them, we appreciate and thank them for their time with us.
Q: What is happening to the fitness center space after July 31st?
A: The fitness center will not be purchased or operated by a new fitness/gym operator. Providence will be converting and utilizing the space as part of their Sports Medicine and Physical Therapy programs, dedicating the entire building to patient services, with no public fitness offering.
Q: What is happening to the pools after July 31st?
A: At this time, Active Wellness does not have any further information from Providence regarding the pools. The information we have as of today is the pools will be closed to members and general public access after July 31st.
Q: Where can I inquire about lost and found items?
A: Please contact Mark.Metcalf@activewellnesscenter.com before August 10th, 2025 for
any lost and found inquiries.
Q: I have additional questions. Who can I speak with about my membership?
A: For questions and inquiries regarding your Active Wellness Center at Reed’s Crossing membership, please contact Mark.Metcalf@activewellness.com, and we’d be happy to assist you.