ACTIVE WELLNESS CENTER AT REED’S CROSSING MEMBER FAQS

Q: Why is the Active Wellness Center at Reed’s Crossing club closing?
A: This difficult decision was made by Providence as part of its work to streamline its portfolio of health services across the Oregon region. Like other health systems, Providence is facing significant financial headwinds, in part due to federal funding cuts, which put a strain on all our facilities.  As a result, the facility will be repurposed to expand medical services that will benefit even more people in our community.

Q: How does this affect my membership?
A: All memberships ended on July 31st, 2025.

Q: What do I need to do to take advantage of the exclusive Active at Reed’s Crossing member join offer at Hawthorn Farm Athletic Club?
A: As you continue your wellness journey, you’re invited to transition your membership to Hillsboro’s Hawthorn Farm Athletic Club with exclusive offers for former Active at Reed’s Crossing members.

Be sure to check your inbox for offer details or contact Amanda and Lisa at (503) 640-6404, membership@hfac.com, or visit in person at 4800 NE Belknap Ct. Hillsboro. The entire HFAC team welcomes you to reach out for questions, a tour, or a 2-day trial.

Located just a short distance away, HFAC offers everything you’ve come to love — a vibrant and welcoming community, new equipment, stunning pools, a wide variety of classes, and dedicated wellness experts ready to support your goals.

Q: Can I transfer my membership to Active Wellness Center at Kruse Woods?
A: Active at Reed’s Crossing memberships are not transferable to other locations. If you are interested in joining Active at Kruse Woods, visit the club at 5300 Meadows Rd Suite 150, Lake Oswego, OR 97035, visit the club online at www.ActiveWellnessCenter.com/krusewoods by contacting the Club Manager at Gerard.Brennen@activewellnesscenter.com or 503.216.6606.

Q: What will happen to my unused personal service sessions?
A: Please reach out to Mark.Metcalf@activewellness.com, prior to August 25th, 2025, to request a refund for unused personal service sessions. Please include your current mailing address with all refund requests as some refunds may need to be provided as a manual check.

Q: What is happening with the staff at Active at Reed’s Crossing after the closure?
A: We want to express our deep gratitude to the Active at Reed’s Crossing team, for their role in helping to create the incredible community that has grown within these walls. We are immensely proud of their commitment and service in helping so many members create positive changes in their lives. We are currently in conversation with Hawthorn Farm Athletic Club to host a job fair for the Active at Reed’s Crossing staff. We hope some of our staff will find a home with HFAC. Some of our instructors and trainers may continue offering services independently or end up at different fitness center locations in the community. Wherever the next step in their journey takes them, we appreciate and thank them for their time with us.

Q: What is happening to the fitness center space after July 31st?
A: The fitness center will not be purchased or operated by a new fitness/gym operator. Providence will be converting and utilizing the space as part of their Sports Medicine and Physical Therapy programs, dedicating the entire building to patient services, with no public fitness offering. 

Q: What is happening to the pools after July 31st?
A: At this time, Active Wellness does not have any further information from Providence regarding the pools. The information we have as of today is the pools will be closed to members and general public access after July 31st.

Q: Where can I inquire about lost and found items?
A: Please contact Mark.Metcalf@activewellnesscenter.com before August 10th, 2025 for
any lost and found inquiries.

Q: I have additional questions. Who can I speak with about my membership?
A: For questions and inquiries regarding your Active Wellness Center at Reed’s Crossing membership, please contact Mark.Metcalf@activewellness.com, and we’d be happy to assist you.